Drax Power Station Tours Privacy Notice - Drax

As the world comes to terms with the effects of Coronavirus (COVID-19), Group CEO Will Gardiner explains how Drax and its employees are working hard to ensure the country is supplied with the power it needs. Read More

Close Top Notice ×

Drax Power Limited (“Drax Power”) respects the privacy of everyone who uses our services. We are obligated by data protection law to inform you about the way we use your personal information. Please read our privacy notice to understand our approach to processing your personal data.

Drax Group plc (“Drax”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.

This privacy notice (together with our Terms of Use, Website terms and conditions and any other documents referred to in it) sets out the basis on which any personal data (called personal information in this notice) we collect from you, or that you provide to us, via www.drax.com (our “Website”) will be processed by us.

We provide tours of our power station, educational programmes and community events in and around Drax Power Station. The collection of personal information is limited to personal information of individual visitors or enterprise/business entities representing groups of visitors that will enable us to manage our relationship with you, as explained further in this notice.

We will be the data controller of your personal information which you provide to us or which is collected by us via our Website. This means that we are responsible for deciding how we hold and use personal information about you and that we are required to notify you of the information contained in this notice. It is important that you read this notice so that you are aware of how and why we are using such information and how we will treat it.

The information which you provide to us may include information about other individuals who are associated with you (e.g. your children), your organisation (e.g. your school) or business. If you provide us with information about such individuals, except in relation to children you are responsible for, it is important that you provide them with a copy of this notice prior to providing us with the information and that you provide them with any updated notices we provide from time to time.

 Our Group Data Protection Officer is responsible for overseeing questions in relation to this notice and is contactable via data.protection@drax.com. You can also contact us using the details provided at the end of this notice in the “Contacting Us” section.

How we use your information

This notice tells you what to expect when we collect your personal information. It applies to information we collect:

  1. When you interact with us on our Website or communicate with us by phone, email or otherwise;
  2. Automatically when you use our Website;
  3. Automatically when you visit our locations;
  1. Website interaction and communication by phone, email or otherwise

If you interact with us via our Website, for example by filling in the ‘enquire about a tour’ form or if you communicate with us by phone, email or otherwise, then we will collect your name, contact details, and any other personal information that you provide to us.

We will only use this personal information for the purpose of providing you with any information you request from us, or to deal with your enquiry. If you have provided any feedback to us, then we may use this feedback to improve our Website and/or the services we provide.

It is in our legitimate interests to process your personal information in this way, as it is necessary to respond to your request or enquiry and to help improve our Website and our services, and these interests are not overridden by any detriment to your rights or freedoms.

  1. Automatically when you use our Website

Our Website uses cookies to allow us to improve the functionality and content of the Website. If you prefer not to have cookies active, then you may disable them at any time. To do this, use a popular search engine and search for ‘Disable cookies in my browser’. The search engine will point you in the direction of instructions allowing you to “block all cookies”.  You can reset your preferences or settings at any time by repeating these processes.

Each time you use our Website, we will automatically collect:

  • technical information such as your IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our Website; and
  • information about your visit such as the pages you request, clickstream to, through and from our Website, download errors and page interaction information such as scrolling, clicks and mouse-overs.

This information is only processed by us or a third-party provider such as Google Analytics in a way that does not identify individuals. We do not make any attempt to find out the identities of those visiting our website.

We will use this information:

  • to administer and improve our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to investigate and respond to website security incidents;
  • for the purposes of conversion tracking and serving ads targeted to users’ interest; and
  • to ensure that content from our Website is presented in the most effective manner for you and your computer.

We will also disclose this information to selected third parties, including analytics, search engine and social media providers, that assist us with the improvement and optimisation of our Website.

It is in our legitimate interests to use this personal information for the limited purposes set out above, which are not overridden by any detriment to your rights and freedoms, particularly as the information is only processed by us in a way that does not identify individuals.

If you prefer to opt out of some third-party, interest-based advertising you may disable this in several ways:

  1. Through the Do Not Track functionality in your web browser. To do this, use a popular search engine and search for ‘Enable Do Not Track in my browser’. You will find resources to guide you through the process, and can reset your preferences or settings at any time by repeating these processes.
  2. Through the Digital Advertising Alliance’s consumer choice tool. You can find this at optout.aboutads.info to opt out of seeing interest-based advertising from participating companies in your current browser.
  3. On your mobile device. You can enable the ‘Limit Ad Tracking’ setting in your iOS phone’s settings, or the setting to ‘Opt out of Ads Personalisation’ in your Android phone’s settings.

We will not carry out any solely automated decision-making using your personal information obtained via our Website.

  1. Automatically when you visit our locations

We are committed to the safety of our colleagues and visitors, protecting our buildings and assets and identifying, apprehending and prosecuting any offenders on our sites. As a result, we have invested in a closed-circuit television system (“CCTV”) at our Drax sites.

Here we set out how the CCTV system will be managed and used by us and to inform individuals, whose personal data may be captured on the CCTV system, about how and why that personal data may be processed by us.

The use of the CCTV  system is overseen by our Group Data Protection Officer who can be contacted at data.protection@drax.com or using the contact details in the “Contacting Us” section. The day-to-day operation of the CCTV system is managed by a third-party service provider under the direction of our Security Operations Manager.

We are aware that images of recognisable individuals, such as colleagues and site visitors (“data subjects”), captured by the CCTV system constitute ‘personal data’, use of which is governed by data protection law (“the law”).

We will ensure that our use of the CCTV system and the personal data that it captures complies with the law.

The cameras are in operation 24 hours a day, 7 days a week and they will be monitored from our Drax Power Station Control Room. Until around. In addition, our third-party security providers will regularly check and confirm the efficiency of the system, including that the equipment is properly recording, that the cameras are functional, that the time and date are correct and that that footage is being deleted or retained in accordance with this document.

The images captured by the CCTV System will not be stored for any longer than is required in order to achieve the purposes identified above. CCTV footage will automatically be deleted on a rolling basis, unless specific images are required to be retained in order to deal with an incident or in order to respond to a request by an individual made under the law.

Further information on CCTV privacy can be found here:  https://www.drax.com/drax-power-limited-cctv-privacy-notice/